Which items are excluded from being returned?
Original shipping and handling fees are not refundable unless there was a problem with your order (e.g. wrong item, damaged in shipping). Additionally, gift cards may not be returned or redeemed for cash. Items with customized engravings are refundable if there are damages in shipping but cannot be exchanged for a different wallet unless there was a problem with your order (e.g. wrong item, etc).
Problem with your order?
If you received a wrong or damaged item, please contact us at support@riftwoodcompany.com as soon as possible.
Can I change or cancel an order?
If you would like to change or cancel an order before shipment, please contact us at support@riftwoodcompany.com as soon as possible.
How do I make an exchange?
Not completely satisfied with your item? Wishing you had selected a different wood species? No problem. As long as the item does not have a custom engraving, exchanges are allowed within 10 days of when your order was placed. If you wish to exchange your item please contact us at support@riftwoodcompany.com as soon as possible.
How do I make a return?
A standard return can be completed by following the steps outlined below.
Step 1: Complete the "RETURN FORM" at the top of this page.
NOTE: Await confirmation from Rift Wood Company Support before proceeding to Step 2.
Step 2: Place your item(s) in a secure package with plenty of padding.
Step 3: Mail your package to the following address:
RIFT WOOD COMPANY
ATTN: Returns & Exchanges Processing
4540 N 800 W
Farmland, IN 47340
Note: Customers are responsible for paying return shipping unless there was a problem with the order, in which case, we will send you a pre-paid return shipping label.
How will I receive my refund?
Your purchase will be refunded in the original form (e.g. credit card, bank account, gift card) and for the total amount of payment provided for the returned merchandise.
When will I receive my refund or replacement items?
If you are located in the United States, please allow up to 2 weeks from the time you mailed the product back for us to receive and process your return, and send a replacement item if applicable. If you are located outside of the United States, please allow up to 30 days.
